Features
Not a tool you use.
An employee that works.
Calso handles the full range of day-to-day venue operations. Every action is grounded in your venue's knowledge base. Nothing is generic, nothing is out of context, nothing needs to be explained twice.
Core actions
Real actions. Not suggestions.
Phone calls
Makes and receives calls on your behalf. Negotiates with suppliers, confirms bookings with customers, follows up on invoices. Every call uses your venue's context and your tone.
How it works
When you instruct Calso to make a call, it first reviews your historical communications with that contact to understand the relationship and past conversations. It then analyzes your venue's current inventory data, order history, and pricing benchmarks to build negotiating context. During the call, Calso uses natural voice AI to have a conversational exchange, adapting in real-time based on the supplier's responses. After the call, it logs the outcome, updates your records with any new information or pricing agreements, and sends you a summary with actionable insights.
Real-world scenario
It's Monday morning and you notice your coffee bean supplier has been charging $42/kg for six months. You tell Calso: "Call Urban Roasters and negotiate our coffee price. We've been loyal customers for 18 months and our volume has doubled." Calso reviews your order history, confirms you've gone from 10kg to 20kg per week, calls the account manager, references your loyalty and volume increase, and successfully negotiates the price down to $38/kg. You receive a summary: "Called Urban Roasters. Negotiated from $42/kg to $38/kg based on volume increase. New pricing starts next order. Annual savings: $4,160."
You say
"Call Metro Dairy and negotiate our milk order down. We've been paying $4.80/L for 18 months and our volume justifies a discount."
Calso does
Calso calls, negotiates to $4.30/L, and sends you a summary with the new terms and annual savings.
Sends, responds to, and drafts emails written in your voice. Handles supplier correspondence, customer follow-ups, marketing campaigns, and internal communications.
How it works
Calso learns your writing style by analyzing past emails you've sent. It identifies your tone, common phrases, signature sign-offs, and level of formality. When composing an email, it references your venue's knowledge base to include accurate details like menu items, opening hours, or booking policies. For responses, it reads the incoming email thread, understands the context and intent, and crafts a reply that sounds like you. Every draft can be reviewed before sending, or you can set Calso to send automatically for routine communications like booking confirmations or supplier acknowledgments.
Real-world scenario
A customer emails asking if you can accommodate a gluten-free birthday cake for a party of 12 on Saturday. Calso reads the email, checks your calendar (Saturday lunch is available), reviews your menu (you have three gluten-free dessert options), and drafts a response: "Hi Sarah, we'd love to host your party on Saturday! We have a beautiful gluten-free chocolate torte that's been a customer favourite, or we can arrange a custom cake with 48 hours notice. I've pencilled in a table for 12 at 1pm. Let me know which option works and I'll confirm the booking." The email is sent in your name, with your usual warm, professional tone.
You say
"Send a follow-up to everyone who booked for Saturday and remind them about the new parking option."
Calso does
Personalised emails sent to each guest with their booking details and the parking information, written in your usual tone.
SMS & messaging
Sends text messages to customers and suppliers. Booking confirmations, reminders, promotional messages, and delivery updates, all automated with your venue's context.
How it works
Calso integrates with your SMS provider and maintains a library of message templates that can be customised per recipient. When a booking is made, it automatically queues a confirmation SMS with the customer's name, date, time, and party size. Reminder messages are sent 24 hours before the booking. For promotional campaigns, Calso segments your customer list based on past visit history and preferences, then personalises each message with relevant offers. All messages maintain your brand voice and can include dynamic links to menus, parking info, or rebooking forms.
Real-world scenario
You've just updated your winter menu and want to let your regulars know. You tell Calso: "Text our regular customers about the new winter menu. Focus on people who usually come for dinner." Calso filters your customer database for anyone who's visited three or more times in the past six months and primarily books evening slots. It sends personalised SMS messages: "Hi James, our new winter menu just dropped and we've added that slow-cooked lamb shank you asked about last time. Next time you're in, give it a try. Book at calso.com/book. See you soon!" Each message references past visits and preferences where available.
You say
"Text all of tomorrow's bookings a reminder with the new menu."
Calso does
Each guest receives a personalised SMS with their booking time and a link to the new menu.
Scheduling & bookings
Manages your calendar, takes bookings, sends confirmations, sends reminders. Handles no-show policies, waitlists, and rescheduling, all autonomously.
How it works
Calso connects to your booking system and maintains a real-time view of your availability. When a customer requests a booking, it checks table availability, cross-references any special event dates or closures, and confirms the reservation. It sends automated confirmation emails and SMS messages, followed by reminder messages 24 hours prior. If a customer cancels or requests to reschedule, Calso checks availability, proposes alternative times, and updates the calendar. For no-shows, it logs the incident and can flag repeat offenders or apply your no-show policy. Waitlists are managed automatically. When a cancellation opens a slot, Calso contacts the next person on the list.
Real-world scenario
A customer calls to book a table for six on Friday night. Calso answers, checks availability, sees that 7pm is fully booked but 6pm and 8:30pm are available. It offers both options in a friendly, conversational tone: "We're fully booked at 7pm, but I can offer you 6pm or 8:30pm for a table of six. Which works better for you?" The customer chooses 8:30pm. Calso confirms the booking, takes a contact number, sends a confirmation SMS immediately, and schedules a reminder for Thursday evening. On Friday at 2pm, one of your 7pm bookings cancels. Calso checks the waitlist, finds the customer wanted 7pm originally, and sends an SMS: "Hi Sarah, a table for six just opened up at 7pm on Friday. Would you like me to move your 8:30pm booking to 7pm instead?" The customer confirms, and Calso updates the reservation.
You say
"Book me in with the accountant Thursday afternoon."
Calso does
Checks your calendar, finds a slot, sends the booking request, confirms when accepted, and adds a reminder.
Stock & ordering
Monitors stock levels, predicts when you'll run low, and places reorders automatically. Learns your usage patterns and adjusts quantities based on seasonal trends.
How it works
Calso tracks your stock levels by integrating with your POS system and manual inventory updates. It learns your usage patterns: how quickly you go through milk during weekdays vs weekends, how coffee bean usage spikes during winter, how burger patties sell more on Fridays. Using this historical data, it predicts when you'll run low and automatically places orders with your regular suppliers. It adjusts quantities based on upcoming events (public holidays, local festivals, weather forecasts) and continuously optimises order timing to minimise waste while ensuring you never run out. If a supplier is out of stock, Calso contacts an alternative supplier or notifies you of the issue.
Real-world scenario
Every week, you manually order milk, coffee beans, burger patties, and sandwich bread from four different suppliers. You tell Calso: "Take over my weekly ordering." Calso reviews your past three months of orders and identifies the pattern: 80L milk on Mondays, 5kg coffee beans every Tuesday, 10kg burger patties on Thursdays, 50 loaves on Friday mornings. It sets up automatic reorders with each supplier. Two weeks later, it notices a pattern: you always run low on milk during long weekends because Monday orders arrive late. It adjusts by placing the milk order on the Friday before any public holiday. A month later, winter arrives and coffee sales increase 30%. Calso spots the trend and increases the coffee bean order from 5kg to 6.5kg without being told. When your regular bread supplier is out of stock one week, Calso identifies an alternative supplier, orders from them, and notifies you of the change.
You say
"Order the usual from all our regular suppliers for next week."
Calso does
Places orders with 4 suppliers based on your typical weekly quantities, adjusted for the long weekend.
Marketing & outreach
Creates and sends email campaigns, social media posts, and promotional materials. Knows your venue's brand voice, your audience, and what has worked before.
How it works
Calso builds a profile of your venue's brand by analyzing your past marketing materials, social media posts, and customer communications. It understands your tone (casual vs formal, playful vs professional), your key messages (locally sourced, family-friendly, late-night spot), and your audience segments (regulars, first-timers, corporate lunch crowd). When creating a campaign, it drafts copy, suggests imagery, and targets the right customer segment based on past behaviour. It tracks campaign performance (open rates, click-through rates, bookings generated) and refines future campaigns based on what works. Social media posts are scheduled at optimal times, and email campaigns are personalised to each recipient's preferences and visit history.
Real-world scenario
It's early December and you want to promote your venue for holiday parties. You tell Calso: "Put together a campaign for Christmas bookings. Target our corporate customers and groups." Calso reviews your customer database, filters for corporate accounts and groups who've booked parties in the past, and drafts an email campaign. The subject line: "Book your team's Christmas celebration at [Venue Name]." The email highlights your group menu options, includes testimonials from past corporate events, and offers a 10% discount for bookings over 20 people. It's sent to 150 contacts on a Tuesday morning at 9am (Calso knows from past data that corporate emails perform best at this time). The email includes a direct booking link with a pre-filled form. Within three days, you receive 12 enquiries and confirm 8 bookings. Calso logs the campaign performance and notes that the 10% discount drove strong conversion.
You say
"Put together a promotion for the long weekend, something like we did for Easter."
Calso does
Drafts an email campaign and social post referencing the Easter format, with updated details for the long weekend.
The transformation
Before & After
Without Calso
Manually calling 5 suppliers every week to place orders
With Calso
Orders placed automatically based on predicted usage and upcoming events
Without Calso
Spending 2 hours per week responding to booking emails and phone calls
With Calso
All bookings handled autonomously with confirmations and reminders sent instantly
Without Calso
Forgetting to follow up with late-paying customers and suppliers
With Calso
Automated follow-ups sent at optimal times with context from past conversations
Without Calso
Running out of stock on busy weekends because you forgot to reorder
With Calso
Stock predicted and reordered automatically with adjustments for seasonal patterns
Without Calso
Paying the same supplier prices for months without negotiating
With Calso
Quarterly price renegotiations based on your volume and market benchmarks
Without Calso
Manually drafting every marketing email and social media post
With Calso
Campaigns created in your brand voice, personalised per customer, and optimised by performance data
Without Calso
Losing track of customer preferences and past conversations
With Calso
Every interaction informed by complete history: past orders, preferences, and special requests
Without Calso
Spending evenings and weekends catching up on admin tasks
With Calso
Admin handled around the clock while you focus on running your venue
Time saved per week: 15-20 hours
On average, venue owners using Calso report saving 15-20 hours per week on admin tasks. That's time redirected to menu development, staff training, customer relationships, or simply having a life outside the venue.
And everything else.
Beyond the core actions, Calso handles dozens of smaller operational tasks that collectively save hours every week.
Invoice processing
Reads incoming invoices, cross-checks against your orders and pricing agreements, flags discrepancies, and notifies you of any unexpected charges or missing items.
Review responses
Monitors your Google, Yelp, and social media reviews, drafts thoughtful responses in your voice, and flags critical reviews for your personal attention.
Staff rostering
Manages shift schedules, tracks staff availability, sends shift reminders, and coordinates cover when someone calls in sick.
Social media
Drafts posts for Instagram, Facebook, and Twitter based on your brand voice, schedules them at optimal times, and tracks engagement metrics.
Payroll integration
Connects to your payroll system, tracks employee hours from your POS, calculates penalty rates and overtime, and flags discrepancies before pay runs.
Supplier discovery
Actively searches for alternative suppliers with better pricing or quality, runs cost comparisons, and suggests switches when savings are significant.
Revenue tracking
Monitors daily revenue against historical averages, identifies unusual dips or spikes, and alerts you to trends that need attention.
Competitor monitoring
Tracks competitor pricing, menu changes, review scores, and promotional activity, providing weekly summaries of market movements.
Adaptive intelligence
The longer you use it,
the sharper it gets.
Calso doesn't just follow instructions. It learns from every action, every outcome, every pattern in your venue. It notices that you reorder oat milk every Tuesday, that your marketing emails perform better at 9am, that your supplier is 15% cheaper than the alternative. And it acts on that knowledge, automatically.
The learning happens continuously and invisibly. Every phone call teaches it which negotiation tactics work with which suppliers. Every email campaign refines its understanding of your customer segments. Every stock order improves its prediction accuracy. This isn't a tool you configure once. It's an assistant that gets better at its job every single week.
Act
Calso takes an action: places an order, sends an email, or makes a call.
Measure
It tracks the outcome. Did the supplier respond? Was the email opened? Did the customer book?
Learn
It identifies what worked and what didn't. Patterns emerge: best times to call, optimal order quantities, and most effective subject lines.
Optimise
Next time, it adjusts. Better timing, sharper copy, smarter negotiations. Every cycle improves performance.
What this looks like over time
Here's how Calso evolves from a simple instruction-follower to a fully autonomous operations manager over six months:
Following instructions
Calso executes exactly what you tell it. "Order 40L of milk from Metro Dairy" results in a 40L order placed with Metro Dairy. No prediction, no optimization. Just accurate execution of your direct commands.
Pattern recognition
After a month of data, Calso notices patterns. Your milk orders happen every Tuesday. Weekend usage is 30% higher than weekdays. Monday public holidays create stock issues because suppliers are closed. It starts suggesting: "Should I move this week's milk order to Monday? Next week is a long weekend and we'll run low."
Proactive optimization
Calso now auto-orders milk every Monday at the quantities you need, adjusted for the day of the week. It identifies that your coffee bean supplier is 12% more expensive than an alternative it found, and suggests switching. It notices your marketing emails perform 40% better when sent at 9am vs 3pm, and automatically schedules future campaigns accordingly.
Autonomous operation
Three months in, Calso runs most operations independently. Stock orders are fully automated with seasonal adjustments. It renegotiates supplier pricing quarterly based on your volume changes. When your bread supplier is out of stock, it switches to your backup supplier without being told. It predicts you'll need extra burger patties this Friday because there's a local football game (learned from past patterns). You only get involved when there's a decision outside normal parameters.
Strategic insight
Six months of data reveals deeper insights. Calso notices your coffee sales spike 25% in winter and suggests ordering beans in bulk during September for better pricing. It identifies that customers who order your brunch special are 3x more likely to return within two weeks, and automatically adds them to your brunch promotion segment. When a competitor drops their lunch prices, Calso flags it and suggests a counter-promotion based on what worked last time you faced similar competition.
The compounding effect
Every week, Calso handles more autonomously. Tasks that required your input in month one run automatically by month three. The time you save gets redirected to higher-value work, like developing new menu items, training staff, and building customer relationships. And because Calso never forgets, every lesson learned becomes permanent institutional knowledge that survives staff turnover and operational changes.
Optional
Your voice. Your calls.
For venue owners who opt in, Calso can build a custom voice model trained on your own voice recordings from your interactions with the assistant. When it makes outbound calls on your behalf, the person on the other end hears a voice that sounds like you.
Particularly powerful for routine calls like placing stock orders, confirming bookings, and chasing invoices, where you'd otherwise have to make the call yourself. Your suppliers and customers hear a familiar voice, maintaining the personal relationship while freeing up your time.
Entirely optional and consent-based
Clearly explained during setup. You control when and where your voice model is used. Can be disabled at any time.
How it works
During onboarding, you record a short series of phrases (approximately 10 minutes of speech). Calso uses these recordings to build a voice model that matches your tone, accent, and speaking style. You can review sample calls before activating the feature, and you set which types of calls should use your voice vs a standard Calso voice. All voice data is encrypted and stored separately from your operational data.
Built for every venue.
Whether you run a single cafe or a multi-location restaurant group, Calso adapts to your operations.
Cafes & Coffee Shops
Automated supplier ordering for beans, milk, and consumables. Stock level monitoring. Customer booking management. Social media scheduling. Review responses.
Restaurants & Bars
Reservation handling and confirmations. Supplier price negotiation. Staff shift rostering. Invoice reconciliation. Marketing campaign creation and tracking.
Bakeries & Patisseries
Ingredient reordering based on production schedules. Wholesale account management. Custom order coordination. Seasonal promotion campaigns.
Fast Casual & QSR
High-volume stock reordering. Shift management and cover coordination. Delivery platform monitoring. Revenue anomaly detection.
Catering Companies
Event scheduling and client coordination. Multi-supplier ordering for events. Invoice generation and tracking. Client follow-up campaigns.
Wine Bars & Bottle Shops
Inventory tracking across hundreds of SKUs. Supplier discovery and price comparison. Tasting event promotion. Customer preference tracking.
Food Trucks & Pop-Ups
Location-based stock prediction. Social media location announcements. Customer waitlist management. Supplier coordination across multiple venues.
Juice Bars & Dessert Shops
Seasonal ingredient ordering. Menu rotation campaigns. Customer loyalty programs. Supplier freshness tracking and reordering.
Questions answered
Frequently asked questions
Have a question that isn't answered here? Get in touch and we'll answer it directly.
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